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Payment Shipping & Return

Default PayPal
You do not need to have a PayPal account before ordering from hikishop.com. We offer two different ways to pay using PayPal, which are as follows: 
1. On your Shopping Cart Final Page, click "Confirm Order" after reviewing your items. You will then leave hikishop.com and enter PayPal. Log in to your PayPal account, or create one if you haven't already, and follow the on-screen instructions given by PayPal. Once you’ve completed your payment information, you will be directed back to our site where you’ll choose your shipping method and then complete your order. 
2. At your Shopping Cart, choose Proceed to Checkout and you will be taken to the Order Information page. Under Payment Methods, select PayPal and then click on Continue Checkout. You will then go to PayPal where you can complete your order payment. 

Advantages of using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account).
PayPal will protect your personal details if you choose to pay by credit card.

If you need other payment method, please feel free to contact us hikishop@gmail.com

Shipping Method
We love to ship to International customers and we have many clothing customers all over Canada, Netherlands, Switzerland, Italy, Africa, Australia, Asia, US and many other countries across Europe. 
As the shipping charge, the site will calculate it automatically according to all customers’ address and total weight of order. 
We normally quote my processing time from 1 to 2 business days; depending on how busy we are pulling, wrapping, boxing, labeling and driving to the Express Company. 
The total transit time can be from 5 to 15 days normally.
The defaults logistic way are EMS (Express Mail Service) and HK Post (Registered Air Mail Service)
We also can provide flexible shipping options:
DHL, FedEx, TNT, UPS, expensive than EMS but faster.
If you need any other logistic service, please contact us.
We’ll recommend based on total weight and send money request by PayPal.
If you need to know the tracking number, please contact us with the order number.

Our Commitment to Satisfaction

Online purchases require flexibility and support. Hikishop.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

Return Policy 
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return. 
All returned items must be in brand-new condition, unused and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

Sizing or Fitting Issues 
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Item is not the size you ordered 
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments.

Your item is the size you ordered but does not fit 
Uniform that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch 
The settings of your computer screen may alter the color of the pictures shown on hikishop.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Overdue Orders 
If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. 

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