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New User-Guide

Why create a hikishop.com account?
Before you place an order, you need to have a hikishop.com account. It's quick and easy to create an account and there are many advantages to having one. 
An account with hikishop.com allows you to securely store and keep track of all your order information, making purchases on hikishop.com simple and safe.
Your account also makes it easy to check the status of any order, contact Customer Service, store your personal shipping address or payment information and save items you like to your Shopping Cart.
Learn more about getting a hikishop.com account, or go ahead and create an account now.

How can I order from hikishop.com?
Shopping with us is designed to be quick, convenient and easy. Just follow these simple steps to create an account, fill your cart and check out. You’ll be enjoying amazing prices on our merchandise in no time!
1. Sign in or register with hikishop.com for free.
2. Search or browse products, and add anything you like to your personal shopping cart.
Type a number in the quantity box and click "Add to cart".
You can remove items or adjust the quantities later if you change your mind.
Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
3. Find the "Estimate Shipping Costs" tool on the Shopping Cart page and enter your location to see your estimated order total with shipping costs.
4. When you’re ready to purchase, click "Paypal" icon for payment.
5. Once your payment has been confirmed, we will send you an email notification and begin processing your order for shipment.

Can you ship to a PO box?
Most of our couriers cannot deliver to PO box addresses, so please offer a complete street address and phone number in order to ensure delivery of your package.

Will I need to pay customs fees on my order?
No hidden charges or taxes are added to the price of your purchase from hikishop.com. However, since we are a Chinese company, the orders we send you will be considered imports and may be taxed depending on the total value of your order, the type of product, or your country’s rules. If taxes do apply, you will likely be asked to pay on delivery.

Our Policy
We will declare Express parcels about $20 USD ,  Free Gifts for air mail parcels normally.

Customs duties or import taxes may be applied once a package reaches its destination country. When ordering from hikishop.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in China/Hong Kong.

Resellers and dropshippers:

Please ensure you abide by tax and other regulations for selling goods in your home country and the destination country, and that you inform customers of any taxes they may owe the courier on delivery.

Can HIKISHOP ship to my country?
HIKISHOP ships to virtually every country in the world, regardless if you are an individual ordering a single item or a business customer making a large order. If you want to make sure we ship to you, please contact us at hikishop@gmail.com

Do I have to provide a phone number when ordering?
If you place an order with us, we will ask for a phone number along with your shipping address information. Your phone number is needed just in case we or the shipping carrier need to reach you regarding your order.

We will use your phone number strictly for the purpose of contacting you with urgent issues related to your order, and we do not share your personal information with third parties. Read our Privacy Policy to learn more.

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